FAQs

FAQs

GENERAL

What is your location?

We are proudly based in Taiwan, where all of our bracelets are thoughtfully handcrafted. From here, we manage every step of the production and shipping process to ensure each piece meets our high standards of quality.

From the moment we receive your order, it takes 2-3 business days to craft your bracelet(s)

Upon readiness for shipment, you’ll receive an email containing a track and trace code. If you haven’t received this code, kindly check your spam folder. Should you still not find it, contact us at info@daoyaculture.com, and we’ll assist you in tracking your order and updating you on its status.

Please ensure that we have the correct wrist size and delivery address to complete your order efficiently.

Unfortunately, we do not have any physical stores, agents, or outlets.

However, ordering our products online is very easy and safe!

If you need any assistance, please contact us at info@daoyaculture.com

Please check your email (and the spam inbox). 

Should any issues arise with your order, such as missing items, out-of-stock products, or sizing discrepancies, we will contact you promptly.

At this time, we do not offer custom design services.

Should we expand our offerings in the future, we will make an official announcement.

Our bracelets may include materials such as crystals, gemstones, and metals.

The durability of these materials varies—some are harder and more resistant to wear,

while others are softer and more prone to damage.

Therefore, we strongly recommend avoiding wearing your bracelet during certain activities,

such as showering, exercising, going to the beach, or visiting hot springs.

Wrist size measurement

I don’t know my wrist size

No worries! If you place the order, we will reach out to you through email

(check your spam folder) to assist you with that.

If you need assistance/ want to know your wrist size before placing your order,

you can reach out to us at info@daoyaculture.com or visit our page: Measure your wrist

Yes, it is possible. Submit your wrist size and then add “loose fit”

(in the note or email us afterward is also an option).

Keep in mind you need to submit your true wrist size,

and not calculate any extra inches yourself. Often,

this results in too large bracelets and disappointment.

So if you measured your wrist size as 7.25 inches and you want a loose fit,

submit 7.25 inches,loose fit.

Shipping

How long does shipping take?

Creating your custom-made bracelet takes 2-3 business days,

provided you have supplied a wrist size and a valid address.

Once ready, it is prepared for priority shipping.

 

Shipping times vary by location:

‧For the USA, it takes 10-14 business days.

‧For Europe, it takes 10-18 business days, depending on the country.

‧For Asia, it takes 7-10 business days, depending on the country.

‧For the Middle East, it takes 12-18 business days.

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